What is the terms & conditions to become a partner?

Partner Policy for Mautropik

1. Introduction
Welcome to Mautropik! We are committed to building strong, mutually beneficial partnerships that enhance the travel experience for our customers. This Partner Policy outlines the expectations, responsibilities, and strategic alignment for all our partners.

2. Objectives

• Collaborative Growth: Work together to enhance our offerings and expand market reach.
• Quality Assurance: Maintain high service standards to ensure customer satisfaction.
• Sustainability: Promote sustainable tourism practices that positively impact local communities and the environment.

3. Types of Partnerships

• Accommodation Providers: Hotels, hostels, and vacation rentals.
• Car Service Providers: Rental agencies and transportation services.
• Activity and Excursion Operators: Tour guides, adventure companies, and local attractions.

4. Commission Structure

• Accommodation and Car Services: A commission of 9% on the total booking value.
• Activities: A commission of 15% on the total booking value.
• Payment Terms: Commissions will be paid within 5 business days after the service has been used, transferred to local bank accounts.

5. Partner Responsibilities

• Service Standards: Partners must adhere to agreed-upon service standards, ensuring cleanliness, safety, and exceptional customer service.
• Booking Obligations: Partners are required to respect all confirmed bookings. Failure to do so will result in relocation fees.
  • Relocation Fees: If a partner fails to honor a confirmed booking, they will be responsible for any additional costs incurred in relocating the booking. These fees will be deducted from the partner's future commissions.
• Communication: Maintain open lines of communication regarding availability, changes, and any issues that may arise.

6. Strategic Alignment

• Shared Goals: Align with Mautropik’s mission to provide exceptional travel experiences. Collaborate on marketing initiatives, promotional campaigns, and customer engagement strategies.
• Feedback Mechanism: Participate in regular feedback sessions to discuss performance, customer satisfaction, and opportunities for improvement.

7. Performance Evaluation

• Monitoring: Regular evaluations will be conducted based on customer feedback, service delivery, and overall performance.
• Continuous Improvement: Partners are encouraged to pursue continuous improvement and innovation in their offerings.

8. Compliance and Legal

• Licensing and Insurance: Partners must hold all necessary licenses and insurance to operate legally and safely.
• Data Protection: Partners must comply with data protection laws, ensuring the privacy and security of customer information.

9. Consequences for Non-Compliance

• Failure to Respect Bookings: If a partner fails to honor a confirmed booking, they will incur relocation fees. Repeated offenses may lead to account deactivation.
• Account Deactivation: Continuous non-compliance or failure to meet obligations may result in immediate termination of the partnership. No notice period is required for account cancellation.

10. Termination of Partnership

• Partner Rights: Upon termination of the contract, partners have the right to respect or cancel any future reservations.
• Re-listing Fees: If a partner wishes to list again with Mautropik after termination, additional fees may apply.
• Breach of Agreement: Either party may terminate the partnership agreement without notice for breaches of the terms outlined in this policy.

11. Amendments to Policy
We reserve the right to modify this Partner Policy at any time. Changes will be communicated to partners via email and will take effect immediately unless otherwise specified.

12. Contact Information
For questions or concerns regarding this Partner Policy, please contact us at general@mautropik.com or +230 5473 8365.

By partnering with Mautropik, you acknowledge that you have read, understood, and agree to these terms. We look forward to a successful partnership!