What is the policy for Booking with Mautropik?

Customer Policy for Customer Policy for Mautropik

1. Overview Thank you for choosing Mautropik. We are committed to providing you with exceptional travel experiences, including accommodation, car services, and activities. By booking with us, you agree to the following terms and conditions.

2. Booking Confirmation : For any booking, we request the customer to call on +230 5473 8365  to verify availability before booking as mautropik will not be responsible if ever the date is subject of an unavailability.Upon completing your booking, you will receive a confirmation email with details of your itinerary, including accommodations, car services, and activities. Please review this information carefully and contact us immediately if you notice any discrepancies. 

3. Payment Terms

• Full payment is required at the time of booking.
• Payments can be made via credit card, PayPal, or other accepted payment methods.

4. Cancellation Policy

• No Cancellation: All bookings are final. No cancellations, changes, or refunds are permitted unless in the case of a force majeure event.
• Force Majeure: In the event of unforeseen circumstances such as natural disasters, war, strikes, pandemics, or government restrictions, you may be eligible for a credit towards future travel, subject to our review.

5. Modifications

• Any requests for modifications to your booking (dates, services, etc.) must be made in writing and are subject to availability. Additional fees may apply.

6. Accommodation Policy

• Accommodations are provided as described in your itinerary. We reserve the right to substitute similar accommodations if necessary.
• Check-in and check-out times will be specified in your confirmation. Early check-in or late check-out is subject to availability and may incur additional charges.

7. Car Services

• Vehicle types and services will be confirmed at the time of booking. We cannot guarantee specific vehicle models.
• Drivers must be 21 years or older and hold a valid driver's license. Additional fees may apply for drivers under 25.

8. Activities and Excursions

• Activity schedules are subject to change based on weather, availability, or other factors. We will inform you of any changes as soon as possible.
• Participants must adhere to any safety guidelines and instructions provided by activity operators.

9. Liability Waiver

• By participating in any activities or excursions, you acknowledge and accept the inherent risks involved and agree to release [Your Tour Operator Name] from any liability.

10. Customer Support

• Our customer support team is available to assist you with any questions or concerns. Please contact us via email at [support email] or by phone at [support phone number].

11. Governing Law

• This policy is governed by the laws of Mauritius. Any disputes arising from this agreement will be settled in the appropriate courts of Mauritius.

12. Changes to Policy

• We reserve the right to modify this customer policy at any time. Any changes will be communicated to you via email.

By booking with Mautropik, you acknowledge that you have read, understood, and agree to these terms. Thank you for your understanding, and we look forward to serving you!